Frequently Asked Questions

 

Find quick answers to your questions below:

Customer Account

How do I create an account?

rss.gif 1) Click the "My Account" link in the top menu bar.
2) Enter your email address and all other information.
3) Select "Create My Account".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our website for more information.

Customer Order

How do I track my shipment?

rss.gif Visionsupplys.com makes it easy to verify the status of your shipment and track your order in one easy step.  If you have received a shipment confirmation email stating that your order has shipped, simply enter your order number in the box below and then click the "Track Your Package" button to see your shipment status. Your order ID should be followed by 7 digits (9999999).

When will my backorder arrive?

rss.gif Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I change quantities or cancel item in my order?

rss.gif Click the "My Account" link in the top menu bar to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

An item is missing from my shipment?

rss.gif Click the "My Account" link in the top menu bar to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My order never arrived?

rss.gif Click the "My Account" link in the top menu bar to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts?

rss.gif Click the "My Account" link in the top menu bar to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 

Warranty and Returns

How long is the warranty on my product?

rss.gif All of our products have a minimum 90 day warranty. Generally our warranties are 1 year for standard CCTV products. We honor the manufacturer warranties on all of our third party products.

What IS covered by my product warranty?

rss.gif Your product warranty covers any product malfunctions or product defects that prevent your product from working properly.

What is NOT covered by my product warranty?

rss.gif The warranty does not cover any product that is modified from its original factory condition, any damages incurred during shipment, acts of nature, does not cover any damage due to vandalism, or any damages due to the improper installation of the product. (This includes not following instructions, installing your own hard drive in a DVR, cutting cables, cutting connectors off of a camera, or any modifications to your camera.)

What do I do if my product is not working?

rss.gif Call your sales consultant or call our Technical Support department at 7137798788. Our knowledgeable consultants are available to assist you Monday through Friday 9AM to 7PM.

What do I need to do to send my product in for repair or replacement?

  1. Call Tech Support at 7137798788 or fill out our online RMA contact form.
  2. They will first try to help you troubleshoot your product.
  3. If your product needs repair/replacement, you will be issued an RMA (Returned Merchandise Authorization) number by one of our Tech Support representatives.
  4. Pack the product carefully with any parts and accessories that were included with the product.
  5. Write the RMA number clearly on the exterior shipping box. (Never write the RMA number on the original product packaging) Be sure to also include the RMA number in the ATTN line on your shipping label.
  6. Not including this information on the exterior shipping box will cause delays in the processing of your RMA
  7. Ship the product back to us:
    C&M Vision Technologies, Inc.
    ATTN: RMA#_____
    9630 Clarewood Dr Ste D5
    Houston, TX 77036

Who pays for the shipping of my RMA product?

rss.gif You pay to ship the RMA product to us and we will pay for anything we ship back to you.

What is an RMA number?

rss.gif An RMA (Returned Merchandise Authorization) number is required any time you ship a product back to us (e.g. credit, warranty, repair, etc).

Why do I need an RMA number? Why can’t I just ship the product back to you?

rss.gif RMA numbers allow us to quickly identify any returned product, ensure that we get it to the right location, and efficiently allow us to reference the returned item to your order. Failure to obtain and clearly display your RMA number causes major delays in our product resolution process

What is covered in my 30-day Money-Back Guarantee?

rss.gif If you are not completely satisfied with your product, you have 30 days from the date of purchase to return the product for an exchange of the product or receive a credit for the original purchase price; shipping and handling charges are not refundable.  In-store credits issued at the discretion of Supercircuits expire within one year of issuance.

Please NOTE the following points of our return policy:

  • All returned product must be accompanied by an RMA number and returned in our original packing materials in new condition
  • 'New' condition means that the product is in the condition you received it, is unmodified, and includes all parts accessories and documentation
  • Please be sure to pack your product carefully in its original packaging and then in another box to ship back to us
  • Failure to return products in the proper condition may result in a refusal of the return or may be subject to a minimum of a 15% restocking fee
  • Covert items, DVRs, VCRs and all other recording devices are subject to a minimum of a 15% restocking fee
  • Special orders, custom built items and opened software may not be returned

What if my product is not repairable?

rss.gif If your product is under warranty you will receive a replacement unit that is comparable to what you originally purchased.

Will my replacement product be new?

rss.gif Depending on availability of inventory, your product may be new or refurbished.